Ascend Concierge Team
Shift Roster  ·  All times EST
Effective Sunday, 28 June 2026, 1:00 AM EST onwards
Dashboard
Shift A 9AM–5PM
Shift B 5PM–1AM
Shift C 1AM–9AM
In Training
Submit a Concern
Name MonTueWedThuFriSatSun
Management
Nestor MGR ✓✓✓✓✓--
Cia MGR ✓✓✓--✓✓
Client Services
Jay TL ✓✓--✓✓✓
Patrick --✓✓✓✓✓
Shirly ✓✓✓✓✓--
Krizza Francisco -✓✓✓-✓✓
Ticketing
Caryldain TL --✓✓✓✓✓
Lori TL ✓✓✓--✓✓
Mohd Tousif ✓✓✓✓✓--
Sweety --✓✓✓✓✓
Trip Fulfillment
Somesh TL ✓✓--✓✓✓
Anne ✓✓✓✓✓--
Piyasha --✓✓✓✓✓
Chidimma ✓✓✓--✓✓
Shift A - Coverage Summary
Headcount by team
Management2
Client Services4
Ticketing4
Trip Fulfillment4
Total14
Role breakdown
Managers2
Team Leads4
Members8
Total14
Min / max daily coverage
Client Services2 – 4
Ticketing2 – 4
Trip Fulfillment2 – 4
Shift floor8
Active headcount per day (excl. management)
Sun
CS 3
TKT 3
TF 3
Mon
CS 2
TKT 2
TF 3
Tue
CS 3
TKT 3
TF 3
Wed
CS 3
TKT 4
TF 3
Thu
CS 3
TKT 3
TF 2
Fri
CS 3
TKT 3
TF 3
Sat
CS 3
TKT 3
TF 3
Name MonTueWedThuFriSatSun
Management
Ireine MGR ✓✓✓✓✓--
Client Services
Mae TL ✓✓--✓✓✓
Atharva ✓✓✓✓✓--
Charmaine --✓✓✓✓✓
Mathanraj ✓✓✓--✓✓
Ticketing
Thea TL ✓✓--✓✓✓
Joan --✓✓✓✓✓
Karthik ✓✓✓✓✓--
Trip Fulfillment
Cindy TL ✓✓✓--✓✓
Sophia TL ✓✓✓✓✓--
Maria --✓✓✓✓✓
Rosabell ✓✓✓--✓✓
Shift B - Coverage Summary
Headcount by team
Management1
Client Services4
Ticketing3
Trip Fulfillment4
Total12
Role breakdown
Managers1
Team Leads4
Members7
Total12
Min / max daily coverage
Client Services2 – 4
Ticketing2 – 3
Trip Fulfillment2 – 4
Shift floor7
Active headcount per day (excl. management)
Sun
CS 3
TKT 2
TF 3
Mon
CS 3
TKT 2
TF 3
Tue
CS 3
TKT 2
TF 3
Wed
CS 3
TKT 2
TF 4
Thu
CS 2
TKT 2
TF 2
Fri
CS 3
TKT 3
TF 2
Sat
CS 3
TKT 2
TF 3
Name MonTueWedThuFriSatSun
Management
Elise MGR ✓✓✓✓✓--
Client Services
Anmol TL ✓✓--✓✓✓
Krizza ✓✓✓✓✓--
Angelica --✓✓✓✓✓
Ticketing
Landy TL ✓--✓✓✓✓
Andrew Refunds ✓✓✓--✓✓
Ayush ✓✓✓✓✓--
Trip Fulfillment
Niket TL ✓✓--✓✓✓
Neema --✓✓✓✓✓
Ben ✓✓✓✓✓--
Shift C - Coverage Summary
Headcount by team
Management1
Client Services3
Ticketing3
Trip Fulfillment3
Total10
Role breakdown
Managers1
Team Leads3
Members6
Total10
Min / max daily coverage
Client Services2 – 3
Ticketing2 – 3
Trip Fulfillment2 – 3
Shift floor6
Active headcount per day (excl. management)
Sun
CS 2
TKT 2
TF 2
Mon
CS 2
TKT 3
TF 2
Tue
CS 2
TKT 3
TF 2
Wed
CS 2
TKT 2
TF 2
Thu
CS 2
TKT 2
TF 2
Fri
CS 3
TKT 2
TF 3
Sat
CS 2
TKT 2
TF 2
Name MonTueWedThuFriSatSun
Concierge Managers
Trainer: TheaShift B  ·  5:00 PM - 1:00 AM
Priyavrat Thakur MGR 18 May ✓✓--✓✓✓
Tushar Verghese MGR 18 May ✓✓--✓✓✓
Client Services - Team Leads
Trainer: EliseShift C  ·  1:00 AM - 9:00 AM
Maricris Ventura TL 3 Jun ✓✓✓✓✓--
Abhishek Ishwar Ahire TL 10 Jun ✓✓✓✓✓--
Judelyn Belamide TL 17 Jun ✓✓✓✓✓--
Client Services - Team Members
Trainer: EliseShift C  ·  1:00 AM - 9:00 AM
Elyssa Najera 11 May ✓✓✓✓✓--
Vikash Dewangan 11 May ✓✓✓✓✓--
Ashok Kumar 11 May ✓✓✓✓✓--
Varun Kukreja 3 Jun ✓✓✓✓✓--
Mohd Arshad 3 Jun ✓✓✓✓✓--
Czarina Mae G. Zamora 3 Jun ✓✓✓✓✓--
Ma. Vanessa G. Pascual 17 Jun ✓✓✓✓✓--
Ticketing - Team Members
Trainer: TheaShift B  ·  5:00 PM - 1:00 AM
Mansoor Ali Sayed 3 Jun ✓✓--✓✓✓
Khalid Mushtaq 10 Jun ✓✓--✓✓✓
Jin Sudo 10 Jun ✓✓--✓✓✓
Rashid 17 Jun ✓✓--✓✓✓
In Training - Summary
Trainees by trainer
With Elise (Shift C)9
With Thea (Shift B)7
Total in training16
Trainees by role
Concierge Manager2
CS Team Lead3
CS Team Member6
Ticketing Team Lead0
Ticketing Team Member5
Total16
Trainees by team
Management2
Client Services9
Ticketing5
Trip Fulfillment0
Total16
Trainees by joining date
11 May 2026
3
Elyssa · Vikash · Ashok
18 May 2026
2
Priyavrat · Tushar
3 Jun 2026
5
Maricris · Varun · Mohd Arshad · Czarina · Mansoor
10 Jun 2026
3
Abhishek · Khalid · Jin Sudo
17 Jun 2026
3
Judelyn · Ma. Vanessa · Rashid
Training schedule rules
  1. Trainees always follow their trainer's schedule.
  2. Any change to the trainer's schedule will automatically apply to their trainees.
  3. If a trainer is changed, the trainee's schedule will automatically update to match the new trainer's schedule.
New schedule concern
Deadline to submit: Wednesday, 24 June at 11:59 PM EST. All concerns will be reviewed before 26 June.
✓

Concern submitted

Your concern has been sent to the management team.
All submissions will be reviewed before 26th of June.

Total headcount
52
36 on ground · 16 in training
On ground
36
across 3 shifts
In training
16
2 trainers assigned
On ground by shift
Shift A  9AM - 5PM 14
Shift B  5PM - 1AM 12
Shift C  1AM - 9AM 10
On ground by team
Client Services 11
Ticketing 10
Trip Fulfillment 11
On ground by role
Managers 4
Team Leads 10
Team Members 22
Trainees by trainer
Elise  Shift C · 1AM-9AM 9
Thea  Shift B · 5PM-1AM 7
Trainees by role
CS TL
3
CS Member
6
TKT Member
5
Mgr
2
Combined headcount overview
Client Services
On ground11
In training9
Total20
Ticketing
On ground10
In training5
Total15
Trip Fulfillment
On ground11
In training0
Total11
Management
On ground4
In training2
Total6